> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.activegym.com.au/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I reset my password?

If you signed up in store, or otherwise don't know your password - please follow this guide to reset your password. Please note, as your password is hashed and securely stored - it is not possible to see/retrieve your currently set password.

Start by [clicking this link](https://app.iclasspro.com/portal/activegymnastics/login#forgotPass) to access our login page. On the "Are you a current customer" screen, click "Yes". In the new menu which appears, there is a white 'forgot password?' button. Click it and enter your email.

You should receive in the next few minutes an email with a link to reset your password. If you don't receive it within a few minutes, please check your junk and spam folders.

|| Please note that we cannot manually reset your password. We can only send you a link to your registered email to reset your password. If you would like to change your email, but do not know your password - please contact us on 0417503517 or visit us in-person.