Q: What is the gym's email/phone?

<p>Our email is <a href="mailto:info@activegym.com.au">info@activegym.com.au</a>, please note that during peak periods it can be busy but we will receive your email. Additionally, you can call both location via our phone number: <a href="tel:0417503517">0417503517</a>. During peak periods this number may forward to our voice mail, and calls back from us may come from a different number (usually starting with 617617). Whilst the number may accept text messages from some providers, the number is not monitored.</p>

Question 1

How do I switch locations in the customer portal website?

Accepted Answer

Customer Portal Status Bar When booking a class, it is important to ensure you are booking at the right location. To do this, please look at the status bar in the top right of the screen. Your current location is displayed as well as contact details. Click on the 'map marker' icon to access the locations menu.

Location Selector Menu

Alongside your currently selected location, all other locations are displayed with a 'switch to location' button. Simply click the button to change locations.

Question 2

What is the gym's email/phone?

Accepted Answer

Our email is info@activegym.com.au, please note that during peak periods it can be busy but we will receive your email. Additionally, you can call both location via our phone number: 0417503517. During peak periods this number may forward to our voice mail, and calls back from us may come from a different number (usually starting with 617617). Whilst the number may accept text messages from some providers, the number is not monitored.

Question 3

How do I book a trial?

Accepted Answer

| New in 2024! Trials can now be booked online! If you have trouble booking via the below instructions please send us an email or call and we'll be able to help out :).

If you're unsure of a class for your child, we can do one-off trials for a small fee. We recommend signing up for a parent portal account, which will also allow you to view all the various times we have available across both our locations.

Once you find a class you'd like to try, head to the 'Shop' tab on the portal, and click on 'Passes'. A new 'Trials' Category will appear and look similar to below.

Screenshot of the customer portal trial pass buy screen

Click on the pass relevant to the class you would like to book (of note - please be mindful of 2 vs 1.5hr Recreational Level classes).

Once you have purchased a pass, head to the 'My Account' tab and click the 'Passes' icon on a student.

Screenshot of customer portal my account page showing the students in the account

A trial class can then be booked following our How do I book a class using a punch pass? guide.

Question 4

What is the customer portal?

Accepted Answer

The customer portal (and app) allows you to book classes, update your gymnasts' details and more all online! It can be accesed by clicking here (https://app.iclasspro.com/portal/activegymnastics/dash).

To download the customer portal app download the app with the below links, and enter activegymnastics as the organisation code.

Apple iOS: https://apps.apple.com/au/app/the-iclasspro-app/id1331001591 Android Playstore: https://play.google.com/store/apps/details?id=com.iclasspro.customerportal&hl=en_AU&gl=US

Question 5

What do I wear to gym?

Accepted Answer

Leotards aren't an essential item for coming to gym - but if you'd like to show your leo off - be our guest! We ask that you wear something which is flexible and that you'll be able to move in. Don't forget to bring your water bottle!

We do ask that you take off any dangling earrings (stud earrings are okay), and that any wrist watches/etc are removed as they can catch on equipment. If you have any medical devices you need to wear - if you could let the coach know (or pop it into your child's/your notes) - we'll make sure to mind it when on any equipment :).

Question 6

Where are you located?

Accepted Answer

We have two locations! Our O'Connor premises is located at Unit 10 & 11 / 352 South Street, O'Connor. Our Jandakot premises is located minutes away from Cockburn Central, at Unit 3 / 30 Biscayne Way, Jandakot 6164.

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