Payment Options & Support
Do you offer payment plans?
Active is understanding of families where financially the up-front cost of sport may be too much. We can setup a payment plan for your bookings to help spread the cost of the booking over the term. Our payment plans have a 25% deposit (+ $7.50 admin fee), followed by weekly payments processed on a Monday. The last payment will be the Monday of enrolment week. If this may be helpful for you, please find your desired class via our customer portal (See: What is the customer portal?) (/en/article/Few readersHow do I add a card or account for recurring (automatic) payments?
Login to your customer portal account Click on "My Account" Scroll down to "Payments" Click "Add Payment Method" Before clicking add, select the checkbox "This payment method is authorized for recurring billing". Without ticking this box, the system is unable to process payments against the account automatically.Few readersHow do I use a kidsport voucher?
If you have a KidSport Voucher please contact us prior to booking so we can redeem the voucher and apply it to your account. Unfortunately, at this time there is no way to redeem/use a KidSport Voucher through the customer portal.Few readers
Fees & Charges
How much do classes cost?
Class pricing varies between classes, and the most definitive way to find out how much a class costs is via our customer portal: What is the customer portal? If you add a class to cart, it will automatically factor in any public holidays and other circumstances to generate the best price for the class.Few readersWhat are the processing fees charged through the customer portal?
Payments through our customer portal may attract a small processing fee whilst going through the payment processor. The latest transaction fees are displayed in a blue box before checking out on the portal, however, at the time of writing this article are as follows: E-Check (Bank Transfer) $0.88 (please use BSB & account number) Credit/Debit Card Transaction Fee (per transacFew readersHow does squad billing work in the competitive program?
Learn how billing works for Active Gymnastics' Competitive (Squad) Program, including how fees are structured across the year, what happens during holidays or injuries, and when discounts or credits apply. This guide covers payment schedules, absence policies, and links to our up-to-date Competitive Program Handbook.Few readers